FAQs
Welcome to Lafiero!
We’re committed to providing you with the best shopping experience. Below, you’ll find answers to some frequently asked questions to assist you with your orders and inquiries.
General Questions
How can I contact customer support?
You can reach our customer support team through our Contact Us page or by emailing us at support@lafiero.com.
Ordering
How do I place an order?
To place an order, browse our collection, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Apple Pay, processed securely through Shopify Payments. Your payment information is encrypted and protected.
We also offer the convenience of Cash on Delivery (COD) for local orders.
Shipping
How long does it take to process my order?
Orders are typically processed within 1 to 2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
What is the transit time for shipping?
After processing, please allow 3 to 4 business days for delivery within the United Arab Emirates. Delivery times may vary due to unforeseen circumstances such as weather conditions or carrier delays.
Is there a cut-off time for same-day order processing?
Yes, orders placed before 5 PM will be processed on the same business day. Orders placed after 5 PM will be processed the following business day.
Returns and Exchanges
What is your return policy?
You can initiate a return within 30 days from the date of purchase. For more details, visit our Returns Page.
How do I initiate a return or exchange?
To start a return or exchange, contact our customer support team at support@lafiero.com to request a return authorization.
We’re here to help! If you have any further questions, don’t hesitate to reach out to us. Thank you for choosing Lafiero!